U.S. Customs and Border Protection: Factory Floor

 

To meet the increasing demand for its services, CBP’s Office of Training and Development (OTD) identified a need to produce training solutions that are higher in quality, developed using consistent standards and best practices, and delivered in shorter timeframes. To achieve these goals, OTD is consolidating much of its training production under the management of a single contractor PerformTech.

 

As CBP’s Factory Floor contractor, PerformTech is responsible for gaining a clear understanding of the agency’s goals for each training effort; identifying and securing resources for training production; delivering solutions on time and within budget while consistently maintaining a high level of quality; ensuring that internal staff and partners adhere to OTD standards; improving processes to streamline development; documenting best practices; assessing business cases and generating cost estimates for proposed training; and providing oversight of contractual administrative and reporting requirements. Under this arrangement, PerformTech manages and/or develops more than 35 training efforts simultaneously. The projects are varied in scope, and include small, fast-track web-based training development; analysis and review of complex curricula; and very large, blended curriculum development initiatives. Examples include:

• Pandemic Influenza Preparedness
• Task-Based Spanish Language Curriculum
• Post-Academy Curriculum for Border Patrol Agents
• Field Operations Training for CBP Officers
• Equipment Operator Training
• Safety/Hazardous Materials
• Drug-Free Workplace Education
• International Affairs Training